Dear Sir/Madam, we would like to remind you of a few rules, which we kindly ask you to follow:
- Prescriptions and other certificates are issued only during current visits.
- If You can not reach the Registration Office by phone, please send an SMS with an
information „PLEASE CONTACT US”, and we will call you back as soon as possible. - We do not work on an ON-CALL procedure, a) that means as an emergency room, i.e. we
are not able to offer a visit the next day unless a place suddenly becomes available or during
weekends. - If you need urgent help, please go to the psychiatric emergency room (adults to the
HCP Hospital, children and adolescents to the Psychiatric Clinic at Szpitalna 27/33). You can
also call the Emergency Medical Service(Pogotowie Ratunkowe) – a special emergency
telephone number: 999 for all patients. - Registration does not work during weekends.
- Please come to your visit on time. If you are late more than 10 minutes, the doctor has the
right to refuse the visit considering the fact that the shortened period of time will not be
professional and adequate for the Patient. - Please, if you need contact with your doctor- no later than 6 p.m. on weekdays. Doctors
might not answer phone calls, and respond SMS after this hour because this is their
private time. - Please control the medications so as not to lose the opportunity to purchase all prescribed.
- Please make appointments at least one month in advance.
- If you need to receive an invoice please inform the Registration Office before paying for
the visit. - If you must cancel the visit and need to postpone it for another time you should inform the
Registration Office at least 3 hours earlier otherwise you pay for the cancelled visit. - The doctor might refuse an online consultation if he/she believes that this kind of contact
is not adequate for the Patient and might be even harmful. The doctor then will inform the
Patient about the refusal reason. - Any type of certificates/opinions are issued only during or immediately after the visit. Apart from certificates for ZUS (OL-9 form), a certificate on medication used (for a Family Physician or other specialist), or a certificate for the Disability Assessment Team, all other certificates/opinions are subject to a fee.
- Please inform the Registry about the need to receive a photocopy of medical documentation at least 1 day in advance.
- According to the amendment to the Act on Medical Activity of 15 November 2014 – at the Patient’s request – the doctor is obliged to provide the Patient with:
- detailed information on the health services provided, especially information on the diagnostic or therapeutic methods used, and the quality and safety of these methods,
- necessary information on concluded insurance contracts,
- information covered by the entry in the register of entities performing medical activity, concerning this entity.
- A doctor can only accept a person who has a PESEL number for a visit.
Thank You for accepting and following the above rules.
Agnieszka Remlinger-Molenda
on behalf of the entire Team